Refund policy


Return & Refund Policy

Effective Date: January 1, 2025
Last Updated: June 27, 2026

Thank you for choosing SkillSprouts OT.

Our goal is for every family to genuinely enjoy their purchase and have a positive experience with SkillSprouts OT products. We take pride in creating high-quality, therapist-designed activities and are committed to providing excellent customer service. If something isn’t right with your order, please contact us at support@skillsproutsot.com. We’ll review the situation promptly and work with you to find a fair and reasonable solution.

1. All Sales Are Final

Due to the nature of our educational products, Activity Boxes, therapy products, and monthly production schedule, all sales are final.

We do not accept returns or provide refunds for:

  • Change of mind
  • Accidental purchases
  • Products no longer wanted
  • A child’s changing interests or preferences
  • Delayed or denied educational funding approvals
  • Product or package availability changes between educational funding submission and approval
  • Missed promotions, discounts, or price changes
  • Boxes or products that have already shipped
  • Remaining shipments in a prepaid Activity Box plan

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us within 7 days of delivery.

Please email support@skillsproutsot.com with:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging (when applicable)

After reviewing your request, SkillSprouts OT may, at its sole discretion:

  • Replace the damaged or defective item
  • Ship any missing components
  • Send the correct product
  • Issue store credit
  • Issue a refund if a suitable replacement is not reasonably available

3. Lost Shipments

If your package appears to be lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution, which may include a replacement, store credit, or refund at our discretion.

4. Educational Funding Orders

Orders submitted through ClassWallet, Odyssey, ESA, EFA, or other educational funding platforms remain subject to product availability at the time funding is approved.

Approval decisions are made solely by the funding organization and are outside of SkillSprouts OT’s control. Because approvals may take several days or weeks, product availability may change after an order is submitted.

If your originally requested product or package is no longer available when approval is received, we will make a reasonable effort to contact you and discuss available alternatives before fulfilling your order.

5. Order Changes

If you need to modify your shipping address or request changes to an order, please contact us immediately.

We will make every reasonable effort to accommodate requests before an order enters fulfillment. Once an order has been processed or shipped, changes and cancellations may no longer be possible.

6. Questions

If you have questions regarding your order or this Return & Refund Policy, we’re always happy to help.

SkillSprouts OT, LLC
630 E Twincourt Trail, Suite 105 PMB 1001
St. Augustine, FL 32095

Email: support@skillsproutsot.com

Website: www.skillsproutsot.com