Shipping Policy Effective Date: January 1, 2025 | Last Updated: April 13, 2026
SkillSprouts OT, LLC DBA SkillSprouts OT ("SkillSprouts OT," "we," "our," or "us") values delivering your orders promptly and safely. This Shipping Policy explains the process for shipping our products, including timelines, costs, and responsibilities.
1. Shipping Destinations
- We currently ship to addresses within the United States, including Alaska and Hawaii.
- We do not ship internationally at this time.
2. Shipping Rates
- Shipping charges are included in the price of your purchase unless otherwise noted at checkout.
- For certain specialty or expedited orders, additional shipping fees may apply and will be clearly displayed before purchase.
3. Processing Time & Subscription Box Timing
- Single Purchase, Monthly Subscription, and Prepaid Plan boxes are processed and shipped during the 4th week of each month (typically between the 21st–30th), with delivery expected on or before the 1st of the following month.
- Subscription Timing Examples:
- Subscribe Nov 1–20 → December box ships 4th week of November, arrives on or before Dec 1
- Subscribe Nov 21–30 → January box ships 4th week of December, arrives on or before Jan 1
- Orders placed after the 20th of the month will receive their first box the following month.
- Monthly Subscription Renewals: You will be charged on your subscription anniversary date (the same day each month you first subscribed).
4. Estimated Delivery Time
- Delivery times vary by destination and shipping carrier.
- Estimated delivery timeframes for standard orders: 2–5 business days from the date of shipment (USPS Ground Advantage).
- Please note these are estimates; actual delivery may be sooner or later due to carrier schedules, weather delays, or unforeseen circumstances.
5. Shipping Address
- You are responsible for providing an accurate and complete shipping address at the time of purchase.
- If an order is shipped to an incorrect address provided by you, we are not responsible for delays or loss.
- If you need to change your shipping address, please contact us at support@skillsproutsot.com as soon as possible. Address changes may not be possible if the order has already been processed or shipped.
6. Tracking Your Order
- Once your order is shipped, you will receive an email with tracking information.
- Tracking updates depend on the carrier and may take 24–48 hours to appear after shipment.
7. Lost or Delayed Shipments
- While we work with reliable shipping partners, delays or lost shipments can occur.
- If your order has not arrived within the expected timeframe, please contact us at support@skillsproutsot.com so we can investigate and resolve the issue.
- We'll make it right — whether by assisting with locating your package, replacing missing items, or issuing a refund when appropriate.
8. Risk of Loss All products are the responsibility of the buyer once they are shipped. Risk of loss passes to you upon delivery to the shipping carrier.
9. Damaged Shipments
- If your order arrives damaged, please contact us immediately at support@skillsproutsot.com and include a photo of the damaged packaging and contents.
- We will work with you to replace or refund the damaged items in a timely manner.
10. Subscription Management
- To pause or cancel your subscription: Contact us at support@skillsproutsot.com at least 7 days before your next renewal charge.
- Cancellations requested less than 7 days before renewal may result in one additional charge before cancellation takes effect.
- We will confirm all subscription changes via email within 1 business day.
11. Questions For questions regarding your shipment, delivery times, shipping costs, or subscription management, please contact us:
SkillSprouts OT, LLC DBA SkillSprouts OT Email: support@skillsproutsot.com Address: 630 E Twincourt Trail, Ste 105 PMB 1001, St. Augustine, FL 32095
