Effective Date: January 1, 2025
Last Updated: June 27, 2026
SkillSprouts OT, LLC DBA SkillSprouts OT (“SkillSprouts OT,” “we,” “our,” or “us”) is committed to delivering your orders promptly and safely. This Shipping Policy explains our shipping practices, estimated delivery timelines, and customer responsibilities. This Policy should be read together with our Terms of Service and Refund Policy.
We currently ship to valid residential and commercial addresses within the United States, including Alaska and Hawaii.
We do not currently offer international shipping.
Shipping is currently included in the purchase price of all SkillSprouts OT Activity Boxes, therapy products, and other merchandise unless otherwise noted at checkout.
If expedited shipping, oversized items, or specialty products require additional shipping charges, those charges will be clearly displayed before purchase.
Activity Boxes are typically processed and shipped near the end of each month for delivery near the beginning of the following month. Processing and shipping schedules may vary based on production timelines, holidays, inventory availability, and carrier operations.
Orders placed during the first part of the month may receive that month’s Activity Box if inventory remains available. This is determined solely at SkillSprouts OT’s discretion and is not guaranteed. If the current month’s Activity Box is unavailable, sold out, or inventory has been allocated, your order will automatically begin with the next available monthly Activity Box.
We make every reasonable effort to clearly communicate the expected first shipment month on our website and will notify customers of any significant changes when possible.
Individual therapy products and other merchandise may ship on different schedules. Any estimated processing times specific to those products will be displayed on the applicable product page.
Orders submitted through Education Savings Account (ESA), Education Freedom Account (EFA), or similar educational purchasing programs are subject to approval by the applicable program administrator. SkillSprouts OT does not control approval timelines or approval decisions.
Because product availability may change between the time an order is submitted and the time it is approved, we cannot guarantee that the originally selected Activity Box, product, or shipment month will still be available once approval is received.
If availability has changed, SkillSprouts OT reserves the right to begin the order with the next available Activity Box or provide a comparable available product when appropriate. We will make a reasonable effort to notify the customer using the contact information provided before processing the order whenever practical.
To reduce packaging waste and shipping costs, eligible orders may be combined into a single shipment whenever practical.
For customers with an active prepaid Activity Box plan, standalone products (such as therapy tools, sensory products, or other merchandise) may, at SkillSprouts OT’s discretion, be shipped with the customer’s next scheduled Activity Box delivery rather than as a separate shipment.
If an item requires expedited delivery or cannot reasonably be combined with a scheduled Activity Box shipment, we may ship it separately. Any product-specific shipping timelines will be noted on the applicable product page when different from our standard shipping schedule.
We primarily ship using standard ground shipping services through USPS, UPS, FedEx, and other reputable shipping carriers. The carrier selected for your order is determined based on destination, package size, service availability.
Most orders arrive within 2–7 business days after shipment, although delivery times may vary depending on your location and the shipping carrier.
Delivery estimates are not guaranteed and may be affected by weather, holidays, transportation delays, carrier operations, or other circumstances beyond our control.
Customers are responsible for providing a complete and accurate shipping address at the time of purchase.
If an order is shipped to an address provided incorrectly by the customer, SkillSprouts OT is not responsible for delays, returned shipments, or lost packages.
If you need to update your shipping address after placing an order, please contact support@skillsproutsot.com as soon as possible. While we will make every effort to accommodate address changes, we cannot guarantee modifications once an order has entered processing or has shipped.
Customers with prepaid Activity Box plans may update their shipping address for future shipments by emailing support@skillsproutsot.com.
To ensure the change applies to the following month’s Activity Box, we must receive your request no later than the 15th day of the current month. Requests received after the 15th may not take effect until the subsequent monthly shipment.
Address changes are limited to valid residential or commercial addresses within the United States. We do not ship prepaid plan deliveries internationally.
SkillSprouts OT reserves the right to verify address change requests to help protect against fraudulent activity.
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Tracking information is provided by the shipping carrier and may take 24–48 hours after shipment to become available.
Although we work with reliable shipping partners, delays and lost shipments occasionally occur.
If your order has not arrived within a reasonable timeframe after shipment, please contact us at support@skillsproutsot.com.
We will work with the carrier to investigate the shipment and, when appropriate, assist with locating the package, replacing eligible items, or providing another suitable resolution.
Risk of loss and title for products pass to the customer once the order has been transferred to the shipping carrier.
If your order arrives damaged, please contact us promptly at support@skillsproutsot.com.
Please include photographs of:
Providing this information helps us process replacement requests and carrier claims more efficiently.
If a shipment is returned to SkillSprouts OT because of an incorrect or incomplete shipping address provided by the customer, refusal of delivery, or failure to retrieve the package when required by the shipping carrier, we may require payment of additional shipping charges before the order is reshipped.
If a returned shipment cannot be reshipped or the customer requests cancellation, any refund will be subject to our Refund Policy and may be reduced by any shipping or handling costs incurred.
If you have questions regarding shipping, delivery timelines, tracking, or your order, please contact us:
SkillSprouts OT, LLC DBA SkillSprouts OT
Email: support@skillsproutsot.com
Mailing Address:
630 E Twincourt Trail, Suite 105 PMB 1001
St. Augustine, FL 32095
